A temperature check, a catch-up, a refining of what we both need from the relationship, these MOTS ensure we’re all happy little choristers singing from the same hymn sheet, all year long.
As you likely know, businesses and lives have a habit of rapidly changing. Demand for your service could suddenly explode, there might be an unexpected setback, or you could be starting – or expanding – your family; whatever it is, what you need from us might change too. That’s why we are always available for you to check in as soon as you need more (or less) from us.
The last four years have been a massive rollercoaster. We’ve faced a pandemic, economic instability, cost of living crisis, changing consumer behaviour and the explosion of AI. We have made changes to our business as a result and I know our clients have too. Hence the need for relationship MOTs.
We know this is going to have a huge, positive impact on you, your business and the Fearless Team. Here are the 3 reasons why.
#1 It’s our job to help you meet your business goals. That means your needs will change over time.
Your needs will evolve and we must identify exactly what it is that’s changing, and in good time. These reviews will be a way to ensure we understand where you are heading and why; what obstacles are getting in your way and what financial information and support will help you get there quicker and easier.
For example we have clients who have completed their own bookkeeping in the early stage of their business. Things have went well and their business is now more profitable and hitting the VAT threshold.. Their goal is to free up more of their time and focus their energy on where they can make the most difference to the business (and their life). We can take over the bookkeeping and the complexities of the VAT return.
Or conversely, we have clients who have pivoted and whose business is smaller while they re-build. Their goal to grow the new business profitably. We can help them gain the confidence to be more DIY in their approach whilst they have less budget for external assistance and more time to delve into their numbers.
#2 There might be things we can do to improve our service that we wouldn’t otherwise know about
These reviews aren’t just about checking in on the scope of services. We want to know if you’re happy with how the services are delivered.
We have been doing work behind the scenes to improve our business based on feedback from our clients. The MOTs are a perfect way to explain these changes and how they will benefit you.
No two clients are the same and there’s almost always something we can do to improve your experience. If that’s changing how we communicate with you specifically, or presenting and explaining your numbers differently, we want to hear about it.
#3 More and more clients want business coaching
Because of what we do, we see a lot of growth and development in our clients’ businesses. It makes sense, the finances are in order and now they’ve got the space to think big again.
Owners are looking for longer-term strategies on things like scaling, increasing profitability, taking on debt or even selling their business. The thing is…we’re often asked if this is a service we provide.
YES, IT IS, AND WE LOVE IT. (Got that? Hope so.)
As your accountant and financial Yoda, we’re perfectly positioned to add business coaching to your requirements when you’re ready. You won’t need to explain your business to us, there won’t be time wasted diving into what you want to achieve: we’ll already have a lot of the data, your goals, and an eye on the right strategy for you.
These reviews give us a chance to determine if you purely need accounting and finance advice or in fact you need business coaching and accountability from Gillian, our inhouse Life Coach Accountant.
To be clear, we’re always happy to hand out helpful guidance and recommendations. Got a quick question and need us to point you in the right direction? Bring it on. That’s exactly the type of relationship we want with our clients. We want to be your go-to.
But, if you’d benefit from a bigger, juicier conversation about all of the directions you could go in, that’s when you might need a guidance or coaching session from us or a new one-off or ongoing service from us. A change in services can speed up your growth and development. Here’s a quick rundown of what to expect from an MOT meet
We’ve created a client pack of items we’ll go through on the MOT. We will:
- Check in on your goals (and add new ones!)
- Discuss what’s stressing you out or preying on your mind.
- Review together how we can help you achieve your goals and/ or stop you stressing.
- Discuss how we are working together, update you on our team and agree key deadlines.
- If you need a change in services, we will work with you to define what services you need based on your budget. (We’ll always provide you with three options: DIY, do it with us, or hand it over to us!)
Why the heck isn’t every service-based company doing this?
By prioritising more communication, feedback, and tailored support, we reckon these reviews will pour rocket fuel into our partnership. Why isn’t every service-based company doing this? We’re not sure, it feels like a no-brainer to us.
What we do know is by investing in these relationship reviews, we’re investing in the happiness of our clients and that’s something worth doing.
What’s next?
Keep an eye out for an email from the Fearless team with more details on your MOT. We’ll explain what you can expect, anything you need to do and how to book your session.